⚖ Important — Please Read Before Continuing

Scroll to the bottom to accept the disclaimer and access the tool

Scroll down to read the full disclaimer before accepting

1. This is guidance — and only ever guidance

Everything produced by ukworkrights.co.uk is general guidance. It is not legal advice. It is not a substitute for advice from a qualified solicitor. Never treat it as the final word — use it as a starting point, then check and take responsibility for any action you take.

2. AI can make mistakes

The guidance is generated by artificial intelligence. AI can and does make mistakes — wrong dates, wrong figures, wrong legal references, missed nuances. Read everything carefully. If the matter is serious, get it checked by ACAS, Citizens Advice, or a qualified solicitor before acting on it.

3. Verified figures and guidance sources

Statutory figures (such as rates for minimum wage, SSP, redundancy, pension contributions, council tax bands, flight compensation amounts, and benefit rates) are verified against GOV.UK, ACAS, Citizens Advice, and relevant regulatory bodies. Laws and rates change regularly. Always verify important figures at gov.uk before making decisions or taking action.

4. Your description stays private

The situation you describe is used to generate your guidance and is then discarded. It is never stored or shared. Any informal language, slang, or strong emotion in your description will not appear in the output.

5. Your responsibility

By using this service you accept that you will treat all output as general guidance only, verify important information with official sources, and seek professional legal advice for serious or complex matters. ukworkrights.co.uk accepts no liability for any loss or damage arising from your use of or reliance on this service.

6. Useful Official Resources

  • ACAS — Free employment advice: 0300 123 1100 — acas.org.uk
  • Citizens Advice — Free legal guidance: 0800 144 8848 — citizensadvice.org.uk
  • GOV.UK — Official UK government guidance: gov.uk
  • ICO — Data protection queries: 0303 123 1113 — ico.org.uk
  • Financial Ombudsman — Financial disputes: 0800 023 4567 — financial-ombudsman.org.uk
  • Energy Ombudsman — Energy disputes: ombudsman-services.org/energy
  • NHS — Healthcare guidance: nhs.uk
  • Veterans UK: 0808 1914 218
  • Benefits helpline: 0800 169 0310

For personal injury claims, immigration advice, criminal matters, or complex legal situations — always consult a regulated solicitor. Find one at solicitors.lawsociety.org.uk or gov.uk/find-a-solicitor.

7. Scope of this service

This service covers a wide range of UK rights topics including employment, housing, benefits, consumer rights, driving, NHS complaints, data protection, tax, school rights, wills and probate, energy, travel, and more. For all topics, the guidance is general in nature. For regulated activities — including personal injury claims, immigration applications, criminal defence, and financial advice — you must use a regulated professional.

📚 Guides All topics Help & FAQ How it works 📅 Key Dates Know your deadlines 📰 News Latest law changes 📞 Helplines Free support numbers 🚗 Driving School Free AI companion 📋 Toolbox Talks H&S topics
🚀 We've just launched! This site is in beta — fully live but still being fine-tuned. Spotted something? Let us know.

Report an Issue

Tell us what went wrong and we'll look into it. We'll be in touch as soon as we can.

Your name and email will only be used to respond to your report. See our Privacy Policy.

Share Your Feedback

Good or bad — we'd love to hear what you think. No strings attached.

Your feedback helps us make the site better for everyone. See our Privacy Policy.

🤲 Social Care Guide

Social Care Rights: Assessments, Charging & Your Entitlements in 2026

Need care support at home or for a family member? This guide explains care needs assessments, what local authorities must provide, how charging works, and your rights if you disagree with a decision.

✅ Last verified: July 2026📚 Sources: GOV.UK, Citizens Advice🏴󠁧󠁢󠁥󠁮󠁧󠁿 England & Wales

⚖ Know Your Rights at a Glance

Care needs assessment — what you're entitled to

Under the Care Act 2014, any adult who may have care and support needs is entitled to a free needs assessment from their local authority. The council must carry out the assessment regardless of your income or assets — it cannot refuse simply because you might be self-funding your care.

The assessment looks at your needs and how they affect your wellbeing across areas including: personal hygiene, eating and drinking, managing medications, maintaining relationships, accessing work or volunteering, and keeping your home safe. If you have eligible needs, the council has a duty to meet them.

How care is funded and charged

If you have eligible care needs, your local authority will carry out a financial assessment (means test) to determine how much you should contribute:

The upper and lower capital limits and any care cap position should be verified at gov.uk before acting, as these are subject to ongoing policy change.

Carers' assessments

If you provide or intend to provide substantial care for an adult or child, you are entitled to a carer's assessment from the local authority. This is separate from the assessment of the person you care for and looks at your own wellbeing, support needs, and ability to continue caring.

Following a carer's assessment, the council may provide support to the carer — including respite care, practical help, or signposting to carer support services. Carers UK (0808 808 7777) can help you prepare for and navigate the assessment.

Direct payments and personal budgets

Instead of the council arranging care services for you, you can request a direct payment — a cash amount paid to you to arrange your own support. This gives you more control and flexibility over who provides your care and when.

You can use direct payments to employ a personal assistant, use an agency of your choice, or access community activities and support. You must spend the money on meeting your assessed needs and keep records to account for how it is spent.

1
Request a care needs assessment immediately

Contact your local authority's adult social care team and ask for a needs assessment. It's free and you don't have to be already receiving care.

2
Request a carers' assessment if you provide unpaid care

You are entitled to your own assessment. Contact the same adult social care team. Don't wait to be offered one — ask.

3
Challenge decisions you disagree with

If the council refuses to assess, finds no eligible needs, or sets a contribution you think is wrong, you have the right to challenge. Request the council's complaints procedure.

4
Consider a direct payment

If you want more control over your care, ask about direct payments when your support plan is drawn up.

5
Escalate to the ombudsman if the complaint fails

The Local Government and Social Care Ombudsman (LGSCO) investigates complaints about councils' adult social care decisions. Apply at lgsco.org.uk after completing the council's complaints process.

🤲 Check Your Social Care Rights

Describe your social care situation and get guidance on assessments, funding and your rights.

Use the Free Checker →

Frequently asked questions

Can the council refuse to assess me because I have money?
No. The Care Act 2014 gives everyone the right to a needs assessment regardless of income or assets. Refusal to assess based on finances alone is unlawful.
What are "eligible needs"?
The Care and Support (Eligibility Criteria) Regulations 2015 set the national eligibility threshold. A person has eligible needs if they have a physical or mental condition causing significant impact on their ability to achieve two or more of 10 specified outcomes related to daily living.
Can I choose where I live if I need residential care?
Yes. If you have eligible needs for residential care, you have the right to choose your preferred accommodation, provided it meets your needs, is available, and does not cost more than the council would usually pay (though you can top up if it costs more).
What is the "hotel costs" element of care home fees?
Care home fees cover both "personal care" (which the council funds after assessment) and "hotel costs" — food, accommodation and utilities. Hotel costs are always the resident's responsibility, regardless of income.
My relative is being discharged from hospital into a care home — what are our rights?
Hospitals must carry out safe discharge planning and the local authority must assess care needs before discharge into residential care. You have the right to be involved in discharge planning and to challenge a discharge you believe is unsafe.
What is a personal budget?
A personal budget is the amount of money the council has calculated is needed to meet your eligible care and support needs. You can receive it as a direct payment, have the council arrange services, or a mix of both.
Can I complain if my care is poor quality?
Yes. Complain to your care provider first, then to the local authority (if they commissioned the care), then to the LGSCO. If CQC-registered services are involved, the CQC (Care Quality Commission) should also be notified.

📞 Free help and support

Carers UK: 0808 808 7777

Age UK: 0800 678 1602

Local Government & Social Care Ombudsman: lgsco.org.uk | 0300 061 0614

Citizens Advice: 0800 144 8848

⚠ Important disclaimer: This guide covers social care rights in England and Wales as at July 2026. Scotland has a separate system under the Social Work (Scotland) Act 1968. General legal information only — not legal advice. Verify with ACAS, GOV.UK or Citizens Advice before acting. ukworkrights.co.uk — Not a law firm.

⚖ Free Account — UK Work Rights

Register free to download reports and use the Letters generator

Scroll down to complete your registration

Sign in or register with Google — free, instant, no password needed.

🤖 Drag to verify you are human
>>

No password · No spam · Free forever