Hirer Facility Access Complaint Letter: Free Template and What to Include

If you need to complain about denial of day one facility access rights, a written letter is the recommended first step — it creates a clear record and shows you're pursuing the matter formally. Below is what a strong hirer facility access complaint should include.

What this letter needs to cover

• Reference the day one rights under Agency Workers Regulations 2010
• Specify the facilities denied
• Request immediate access and confirmation of compliance

Your day-one rights to facilities

From your very first day in a placement, agency workers are entitled to the same access as permanent employees to certain basic facilities and amenities — this includes things like canteen or rest facilities, car parking, and access to information about internal job vacancies. This is a day-one right and doesn't depend on completing any qualifying period.

What to include before you send it

• Which specific facility or amenity you've been denied access to
• Confirmation that permanent employees at the same site have access to it
• Reference to your day-one right under the Agency Workers Regulations 2010
• A request for equal access to be provided going forward

What counts as a covered facility

The regulations cover collective facilities and amenities provided at the workplace — canteens, childcare facilities, transport services, and similar shared provisions. It doesn't extend to individually negotiated employee benefits like private healthcare or company cars, which aren't collective facilities in the same sense.

Frequently Asked Questions

Does this apply even if I'm only booked for a short placement?
Yes — day-one rights apply regardless of how long the placement is expected to last, unlike the 12-week qualifying rights for pay and core conditions.

What if the hirer says it's the agency's responsibility, not theirs?
Facility access at the workplace is generally the hirer's responsibility since they control the site, though it's worth raising the issue with both the hirer and your agency to ensure it's actioned.

[Your Name]
[Your Address]
[Your Postcode]
[Your Phone Number]
[Your Email Address]
[Name of Hirer Contact]
[Job Title, e.g. Operations Manager]
[Company Name of Hirer]
[Company Address]
[Company Postcode]
[Date]

Dear [Name of Contact],

Subject: Complaint about access to collective facilities and amenities

I am writing to formally complain about a restriction on my access to collective facilities at your workplace.

I am currently placed with your company as an agency worker through [Name of Employment Agency]. My assignment began on [Date assignment started].

I have been told that I am not allowed to use the following facility, which permanent staff at this site can use:
• [Name of facility, e.g. The staff canteen / The staff car park / The childcare crèche]

Under Regulation 12 of the [Agency Workers Regulations 2010 / in Northern Ireland: Agency Workers Regulations (Northern Ireland) 2011], agency workers have a right from their first day to be treated no less favourably than a comparable worker in relation to access to collective facilities and amenities, unless there is an objective justification. I am not aware of any objective justification for denying me access to this facility.

Please look into this matter and confirm in writing that I will be given the same access to this facility as your permanent staff.

Yours sincerely,

[Your Signature]
[Your Printed Name]