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Energy Credit Refund Request Letter Template
How to demand return of credit balance held by energy supplier — what to include, your legal rights, and a free letter generator.
← All Letter Templates · Energy Bill Rights · Last updated 18 August 2026
This is free rights guidance, not legal advice. For advice specific to your situation, see our About page or contact Citizens Advice.
If you need to demand return of credit balance held by energy supplier, a written letter is the recommended first step — it creates a clear record and shows you're pursuing the matter formally. Below is what a strong energy credit refund request should include, plus a free tool to generate yours.
What this letter needs to cover
- State the amount of credit held
- Reference Ofgem's requirement to refund credit within 10 working days of request
- Request immediate refund to the original payment method
- Note right to complain to Energy Ombudsman if refund is not made within the required timeframe
See our full letter template library for related templates, or use our free checkers for guidance specific to your situation.
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