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Ofgem Complaint Escalation Letter Template
How to escalate unresolved energy complaint to Ombudsman Services: Energy — what to include, your legal rights, and a free letter generator.
← All Letter Templates · Energy Bill Rights · Last updated 18 August 2026
This is free rights guidance, not legal advice. For advice specific to your situation, see our About page or contact Citizens Advice.
If you need to escalate unresolved energy complaint to Ombudsman Services: Energy, a written letter is the recommended first step — it creates a clear record and shows you're pursuing the matter formally. Below is what a strong ofgem complaint escalation should include, plus a free tool to generate yours.
What this letter needs to cover
- Summarise the complaint, the supplier's response (or lack of response after 8 weeks), and why it is not resolved
- Request the Ombudsman investigates
- Note that a deadlock letter or 8-week period has elapsed
- State the desired outcome clearly
See our full letter template library for related templates, or use our free checkers for guidance specific to your situation.
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