Flexible Working Request Letter Template & Generator

If you need to formal request to change working hours, location or pattern, a written letter is the recommended first step — it creates a clear record and shows you're pursuing the matter formally. Below is what a strong flexible working request should include, plus a free tool to generate yours.

What this letter needs to cover

• State it is a statutory flexible working request
• Describe the current working arrangement
• Describe the proposed new arrangement
• Explain the effect on the employer and how it can be managed
• Confirm this is the first request in 12 months

Your day-one right to request flexible working

Since April 2024, the right to request flexible working applies from your very first day of employment, rather than requiring 26 weeks' service as previously. You can also now make two requests in any 12-month period, rather than just one, giving you more flexibility to adjust your request if circumstances change.

What to include before you send it

• The specific change you're requesting — hours, location, or working pattern
• When you'd like the change to take effect
• How you believe this might affect your role, and any thoughts on managing that impact
• Confirmation this is a statutory flexible working request

How your employer must respond

Your employer must now consult with you before refusing a request, and must respond within two months (unless you agree to a longer period). They can only refuse on specific, defined business grounds — such as cost, inability to reorganise work, or detrimental impact on quality — and must explain which ground applies.

Frequently Asked Questions

Can my employer refuse without giving a proper reason?
No — they must give one of the specific statutory business reasons for refusal, and since April 2024 must have properly consulted with you first.

What if I disagree with the refusal?
You can appeal internally through your employer's process, and in some circumstances bring an Employment Tribunal claim if the process wasn't followed correctly.

See our full letter template & generator library for related letters, or use our free checkers for guidance specific to your situation.