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PALS Assistance Request Letter Template
How to request help from Patient Advice and Liaison Service to resolve an issue — what to include, your legal rights, and a free letter generator.
← All Letter Templates · NHS Complaints · Last updated 18 August 2026
This is free rights guidance, not legal advice. For advice specific to your situation, see our About page or contact Citizens Advice.
If you need to request help from Patient Advice and Liaison Service to resolve an issue, a written letter is the recommended first step — it creates a clear record and shows you're pursuing the matter formally. Below is what a strong pals assistance request should include, plus a free tool to generate yours.
What this letter needs to cover
- Explain the situation clearly
- State what you have already tried
- Specify the help being requested from PALS
- Request acknowledgement and a named contact
See our full letter template library for related templates, or use our free checkers for guidance specific to your situation.
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