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ATOL Protection Claim Letter Template
How to submit claim under ATOL protection following tour operator failure — what to include, your legal rights, and a free letter generator.
← All Letter Templates · Package Holiday Rights · Last updated 18 August 2026
This is free rights guidance, not legal advice. For advice specific to your situation, see our About page or contact Citizens Advice.
If you need to submit claim under ATOL protection following tour operator failure, a written letter is the recommended first step — it creates a clear record and shows you're pursuing the matter formally. Below is what a strong atol protection claim letter should include, plus a free tool to generate yours.
What this letter needs to cover
- Reference the Air Travel Organiser's Licence scheme administered by the Civil Aviation Authority
- Set out the amount paid and what was booked
- Attach booking confirmation if possible
- Request full reimbursement or alternative arrangements
- Note the CAA contact details for escalation
See our full letter template library for related templates, or use our free checkers for guidance specific to your situation.
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