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Holiday Cancellation Refund Demand Letter Template
How to demand full cash refund for tour operator cancellation of package holiday — what to include, your legal rights, and a free letter generator.
← All Letter Templates · Package Holiday Rights · Last updated 18 August 2026
This is free rights guidance, not legal advice. For advice specific to your situation, see our About page or contact Citizens Advice.
If you need to demand full cash refund for tour operator cancellation of package holiday, a written letter is the recommended first step — it creates a clear record and shows you're pursuing the matter formally. Below is what a strong holiday cancellation refund demand should include, plus a free tool to generate yours.
What this letter needs to cover
- Reference the Package Travel and Linked Travel Arrangements Regulations 2018
- State that a credit note is not acceptable and a full refund in the original payment method is required within 14 days
- Note right to escalate to ABTA or ATOL and small claims court
See our full letter template library for related templates, or use our free checkers for guidance specific to your situation.
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