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↓ Try the Checker NowUnder the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. In the first 30 days you have the right to a full refund. Between 30 days and 6 months the trader gets one repair or replacement attempt — if it fails you are entitled to a refund. After 6 months the burden shifts to you to prove the fault was present at delivery.
Section 75 of the Consumer Credit Act 1974 makes your credit card provider jointly liable for purchases over £100 and up to £30,000. Chargeback is available on debit cards for non-delivery, faulty goods and company insolvency. Online purchases give you a 14-day cancellation right under the Consumer Contracts Regulations 2013.
Key rights covered: faulty goods, refunds, Section 75 claims, chargeback, flight delays, package holidays, online cancellations and small claims court. Checked against official sources.
Within the first 30 days of a purchase, faulty goods entitle you to a full refund with no obligation to accept a repair first. After 30 days but within 6 months, the retailer generally gets one opportunity to repair or replace before you're entitled to a refund or price reduction — knowing which window you're in changes what you can reasonably demand.
Goods must be of satisfactory quality, fit for purpose, and as described — this is judged against what a reasonable person would expect given the price, description, and the item's age and use, not against a perfect, brand-new standard for every category of purchase.
This checker gives you a plain English read on your specific situation, answered only from its own guide for your part of the UK, checked against official sources. No login needed, and your answer is generated instantly based on what you tell us.
Our guidance covers many common situations, but complex or high-stakes cases need professional advice. Official information: GOV.UK (England, Wales and Scotland) and nidirect (Northern Ireland). For free help, contact Citizens Advice (England 0800 144 8848, Wales 0800 702 2020), Citizens Advice Scotland (0800 028 1456) or Advice NI (0800 915 4604), or speak to a solicitor.
Further reading: our blog explains your refund rights when goods are faulty, and the 30-day right to reject.
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Can I get a refund for faulty goods?
Goods from a business must be of satisfactory quality, fit for purpose and as described. For 30 days after you get them, you can reject faulty goods for a full refund.
What happens after the first 30 days?
The business gets one go at a repair or a replacement. If that fails, you can ask for a price reduction or reject the goods for a refund. A fault that shows up within 6 months of delivery is taken to have been there from the start, unless the business proves otherwise.
Can I return something because I changed my mind?
Changing your mind is not a fault. In a shop there is no legal right to a refund for that. Online, phone and mail order sales give you 14 days to cancel.
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✉️ Generate My Letter Free →The checker answers only from this guide (one guide for the whole UK; lines that differ by nation are marked), plus what you tell it. If your question is not covered there, it says so instead of guessing. Each guide was checked against primary sources on 24 September 2026.
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Directed and published by Matt Thompson, founder of UK Work Rights. Guidance checked against GOV.UK, ACAS and legislation.gov.uk. This is general rights guidance, not legal advice.
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