Energy Billing Dispute Letter Template

If you need to challenge incorrect energy bill or demand repayment of back-billed amount, a written letter is the recommended first step — it creates a clear record and shows you're pursuing the matter formally. Below is what a strong energy billing dispute letter should include, plus a free tool to generate yours.

What this letter needs to cover

• Reference Ofgem's back-billing rule that suppliers cannot charge for energy used more than 12 months before the bill if the supplier caused or contributed to the delay in billing
• State the amount disputed and the period it covers
• Request the bill is reduced or written off and a corrected bill issued

See our full letter template library for related templates, or use our free checkers for guidance specific to your situation.