Flight Delay Compensation Claim Letter Template & Generator

If you need to claim compensation under UK261 for delayed or cancelled flight, a written letter is the recommended first step — it creates a clear record and shows you're pursuing the matter formally. Below is what a strong flight delay compensation claim should include, plus a free tool to generate yours.

What this letter needs to cover

• State the flight number, route, scheduled and actual departure/arrival times
• Calculate the compensation owed under UK261 (250, 400 or 600 euros depending on route distance and delay)
• Also claim for reasonable expenses incurred
• Set a 14-day deadline for payment before escalating to ADR

What UK261 actually entitles you to

Under UK261 (the retained version of EU261 following Brexit), you may be entitled to fixed compensation for a delayed or cancelled flight departing the UK, or arriving in the UK on a UK or EU airline — the amount depends on the flight distance and length of delay, ranging from £110 to £520 for delays of 3 hours or more, or eligible cancellations.

What to include before you send it

• Your flight number, date, and the actual delay or cancellation details
• Confirmation of the reason given by the airline, if any
• Your claim for compensation under UK261, referencing the specific amount based on flight distance
• Your booking reference and contact details

What you're owed on top of compensation

Separately from fixed compensation, you're also entitled to care during a long delay — meals, refreshments, and accommodation if an overnight stay is needed — and airlines shouldn't simply leave passengers to cover these costs themselves and hope for reimbursement later.

Frequently Asked Questions

Does this apply to delays caused by weather?
Generally no — severe weather is typically considered an extraordinary circumstance exempting the airline from fixed compensation, though care and assistance obligations may still apply.

How long do I have to make a claim?
Claims can generally be made up to 6 years after the flight in England and Wales (5 years in Scotland), though it's best to claim as soon as possible while evidence is fresh.

See our full letter template & generator library for related letters, or use our free checkers for guidance specific to your situation.