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Tips & Service Charges Dispute Letter Template
How to challenge unlawful withholding or pooling of tips and service charges — what to include, your legal rights, and a free letter generator.
← All Letter Templates · Minimum Wage · Last updated 18 August 2026
This is free rights guidance, not legal advice. For advice specific to your situation, see our About page or contact Citizens Advice.
If you need to challenge unlawful withholding or pooling of tips and service charges, a written letter is the recommended first step — it creates a clear record and shows you're pursuing the matter formally. Below is what a strong tips & service charges dispute should include, plus a free tool to generate yours.
What this letter needs to cover
- Describe the pooling or withholding arrangement
- State this may contravene the Employment (Allocation of Tips) Act 2023
- Request a full breakdown of how tips are distributed
- Request repayment of any tips unlawfully withheld
- Request a meeting to discuss the policy
See our full letter template library for related templates, or use our free checkers for guidance specific to your situation.
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