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Parliamentary & Health Ombudsman Referral Letter Template
How to escalate unresolved NHS complaint to the Parliamentary & Health Ombudsman — what to include, your legal rights, and a free letter generator.
← All Letter Templates · NHS Complaints · Last updated 18 August 2026
This is free rights guidance, not legal advice. For advice specific to your situation, see our About page or contact Citizens Advice.
If you need to escalate unresolved NHS complaint to the Parliamentary & Health Ombudsman, a written letter is the recommended first step — it creates a clear record and shows you're pursuing the matter formally. Below is what a strong parliamentary & health ombudsman referral should include, plus a free tool to generate yours.
What this letter needs to cover
- Confirm the NHS internal complaints process has been completed without satisfactory resolution
- Describe the complaint and the outcome sought
- Provide the NHS complaint reference number and final response date
- Request the Ombudsman investigate the matter
See our full letter template library for related templates, or use our free checkers for guidance specific to your situation.
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