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🤝 Social Care Guide

Am I Entitled to a Care Needs Assessment in Wales?

Your right to a care needs assessment from the council under the Social Services and Well-being (Wales) Act 2014, carers' assessments, the weekly maximum charge for care at home, the care home capital limit and complaints.

✅ Last verified: 25 September 2026 📚 Sources: listed at the end, each checked on the date shown 🇬🇧 Wales

💬 Check your own situation

Describe what has happened. The checker answers only from this guide, plus what you tell it, and says so if something is not covered.

Check My Care Rights →

Who this guide is for

Adults in Wales who need help to manage day to day because of illness, disability or age, and the family members or friends who care for them. It covers the right to a care needs assessment from the council, carers' assessments, paying for care and how to complain. The law is the Social Services and Well-being (Wales) Act 2014.

What this guide does not cover

⚖ At a glance

  • The council must assess any adult who may need care and support, whatever their level of need or money.
  • A carer has their own right to an assessment, on the same basis.
  • The council can charge for care, so it carries out a financial assessment.
  • Care at home: there is a weekly maximum charge.
  • Care home: Wales has a single capital limit.

The questions that decide the answer

  1. Is the person 18 or over and living in Wales? If under 18, it is a matter for children's services. If they live in another nation, a different law applies.
  2. Does it look as if they may need care and support? If yes, the council must assess them.
  3. Is the care at home or in a care home? The money rules are different.
  4. How much capital does the person have, not counting their home? That decides what they may pay.

"Can I get a care needs assessment?"

Under section 19 of the Social Services and Well-being (Wales) Act 2014 the council must assess any adult who may need care and support, whatever it thinks about the level of those needs or the person's money.

The assessment must look at the outcomes you want to achieve day to day and whether care and support, preventative services or information and advice could help. The council must involve you and, where it can, any carer you have.

After the assessment the council decides what help, if any, it will provide.

"I look after someone"

Under section 24 of the Act the council must assess a carer who may need support, whatever it thinks about the level of the carer's needs or the money of the carer or the person cared for.

The carer's assessment looks at whether you are able and willing to carry on caring, and the outcomes you want to achieve.

"Will I have to pay?"

The council can charge for care and support. To decide how much, it must carry out a financial assessment. You can ask for a review of any charge you think is wrong.

If you get care at home, the most the council can charge you is £100 a week. You may have to pay up to that amount if you have a high disposable income, or savings and investments over £24,000 not counting the value of your home. The council must let you keep a set amount for your daily living costs.

In a care home, if your capital is over £50,000 you may have to pay the full cost. If it is at or below that limit, the council helps pay, and what you pay is worked out from your income, such as pensions and benefits.

When you move permanently into a care home, the value of your home is ignored for the first 12 weeks. After that the council may let you defer what you owe against your home, to be repaid when the home is sold or you leave the care home. This guide does not cover when your home is not counted at all: ask the council.

"The council refused, is delaying, or I disagree"

Complain to the council first, using its social services complaints procedure.

If you are still unhappy, you can go to the Public Services Ombudsman for Wales. This guide does not cover its time limits: ask the Ombudsman.

Deadlines

Where to go for help

Your council's social services: to ask for a needs assessment or a carer's assessment.

Public Services Ombudsman for Wales: 0300 790 0203, Monday to Friday 10am to 12:30pm and 1:30pm to 4pm, ombudsman.wales

Citizens Advice (Wales): 0800 702 2020

Traps

📜 Sources (checked 25 September 2026)

  • legislation.gov.uk: Social Services and Well-being (Wales) Act 2014 sections 19 and 24 (duty to assess adults and carers regardless of level of need or financial resources; outcomes; involving the adult and carer) - checked 25 September 2026.
  • gov.wales: Charging for social care (financial assessment; review of charges; non-residential maximum £100 a week with high disposable income or savings over £24,000 not including the home; set amount for daily living costs; residential capital over £50,000 may pay the full cost) - checked 25 September 2026.
  • Vale of Glamorgan Council: Deferred payment leaflet 2026-27 (home ignored for the first 12 weeks of permanent residential care; deferral after 12 weeks, repaid on sale or leaving residential care) - checked 25 September 2026.
  • Public Services Ombudsman for Wales (0300 790 0203, hours) and Citizens Advice Wales number as verified for earlier UK Work Rights guides (24-25 September 2026).
⚠ Important disclaimer: This guide covers care needs assessments and paying for adult social care in Wales as at 25 September 2026. General legal information only, not legal advice. ukworkrights.co.uk — Not a law firm.

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