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Statutory figures (such as rates for minimum wage, SSP, redundancy, pension contributions, council tax bands, flight compensation amounts, and benefit rates) are verified against GOV.UK, ACAS, Citizens Advice, and relevant regulatory bodies. Laws and rates change regularly. Always verify important figures at gov.uk before making decisions or taking action.

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🕐 Zero Hours Guide

Zero Hours Contracts in England, Wales and Scotland

Worker or employee, holiday for irregular hours, working elsewhere, sick pay and what is not law yet.

✅ Last verified: 24 September 2026 📚 Sources: listed at the end, each checked on the date shown 🇬🇧 England, Wales and Scotland

💬 Check your own situation

Describe what has happened. The checker answers only from this guide, plus what you tell it, and says so if something is not covered.

Check My Rights →

Who this guide is for

People in England, Wales or Scotland on zero hours or other casual contracts, where the employer does not have to offer work and pays only for work done. It covers holiday, pay, sick pay, working elsewhere, and your status.

What this guide does not cover

⚖ At a glance

  • Someone whose contract uses words like "zero hours", "casual" or "as required" is likely to be a worker, unless most of the signs point to being an employee.
  • Workers get the minimum wage, paid holiday, payslips and a written statement on their first day.
  • Workers on zero hours contracts are entitled to 5.6 weeks' paid holiday a year. Irregular hours workers build up holiday from the hours they work.
  • A clause stopping a zero hours worker from working for someone else cannot be enforced.
  • New rights for zero hours workers under the Employment Rights Act 2025, such as guaranteed hours, are not in force yet.

The questions that decide the answer

  1. Are you a worker or an employee? Workers get the core rights in this guide. Employees also get notice, unfair dismissal protection and redundancy pay once they have enough service.
  2. Do your hours change from week to week? If yes, your holiday is built up from the hours you work.
  3. What has your employer done? For example, refused holiday pay, cut your shifts because you work elsewhere, or not paid you for sickness.
  4. When did it happen? The date decides your time limit.

"Am I a worker or an employee?"

You are likely to be a worker if most of these apply: you occasionally do work for a business; the business does not have to offer you work and you do not have to accept it; your contract uses words like "casual", "freelance", "zero hours" or "as required"; you are under the supervision or control of a manager; and you cannot send someone else to do your work.

You are probably an employee if you have to work regularly unless you are on leave, and you have to do a minimum number of hours and expect to be paid for them.

Workers usually do not get minimum notice, protection against unfair dismissal, the right to request flexible working, time off for emergencies or statutory redundancy pay.

"Do I get holiday?"

Almost all workers are legally entitled to 5.6 weeks' paid holiday a year. This includes workers on zero hours contracts and workers with irregular hours.

People working irregular hours or part of the year build up ("accrue") leave depending on the hours they have already worked, rather than getting a fixed number of days. That applies to leave years beginning on or after 1 April 2024.

Statutory paid holiday is limited to 28 days a year.

"Can they stop me working for someone else?"

No. Since 26 May 2015, a clause in a zero hours contract that stops you working for another employer, or needs your employer's consent to do so, cannot be enforced against you.

An employee dismissed mainly for breaching such a clause is treated as unfairly dismissed, with no minimum length of service. A worker must not be treated worse for it.

"Do I get paid when I'm sick?"

From 6 April 2026, statutory sick pay (SSP) is paid from the first full day of sickness absence, with no minimum earnings. It is £123.25 a week, or 80% of your average weekly earnings if that is lower. Workers may be entitled to it.

"What else am I entitled to?"

"I've heard about guaranteed hours"

The Employment Rights Act 2025 includes new rights for zero hours and low-hours workers, such as a right to be offered guaranteed hours. These are not in force yet. Until they start, today's rules apply.

"What can I do?"

Speak to your employer first. If that does not work, get advice from Acas, Citizens Advice or your trade union. Before you can make most employment tribunal claims, you must notify Acas to start early conciliation. Your time limit is paused while conciliation runs, but only if you notify Acas within your time limit.

Deadlines you must meet

Money figures

Where to go for help

Acas: 0300 123 1100 (Monday to Friday, 8am to 6pm), acas.org.uk. Early conciliation and employment advice.

Citizens Advice (England): 0800 144 8848

Citizens Advice (Wales): 0800 702 2020

Citizens Advice Scotland: 0800 028 1456

Traps

📜 Sources (checked 24 September 2026)

  • GOV.UK: Employment status (worker; employee); Holiday entitlement (irregular hours and part-year workers, leave years from 1 April 2024); National Minimum Wage rates; Payslips; Written statement of employment particulars.
  • legislation.gov.uk: Employment Rights Act 1996, section 27A (inserted by the Small Business, Enterprise and Employment Act 2015, in force 26 May 2015); Exclusivity Terms in Zero Hours Contracts (Redress) Regulations 2015; Employment Rights Act 2025. Acas: Statutory sick pay.
  • Helplines checked on each organisation's own website on 24 September 2026.
⚠ Important disclaimer: This guide covers zero hours contracts in England, Wales and Scotland as at 24 September 2026. General legal information only, not legal advice. ukworkrights.co.uk — Not a law firm.

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