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Cooling Off Cancellation Letter Template
How to cancel an online purchase within the 14 day cooling off period — what to include, your legal rights, and a free letter generator.
← All Letter Templates · Consumer Rights · Last updated 18 August 2026
This is free rights guidance, not legal advice. For advice specific to your situation, see our About page or contact Citizens Advice.
If you need to cancel an online purchase within the 14 day cooling off period, a written letter is the recommended first step — it creates a clear record and shows you're pursuing the matter formally. Below is what a strong cooling off cancellation should include, plus a free tool to generate yours.
What this letter needs to cover
- Identify the contract or order with date and reference number
- Exercise the right to cancel under the Consumer Contracts (Information
- Cancellation and Additional Charges) Regulations 2013 within the 14 day cooling off period
- Request a full refund within 14 days of cancellation including standard delivery costs
- Confirm return arrangements for any goods received
See our full letter template library for related templates, or use our free checkers for guidance specific to your situation.
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