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Letter Before Action — Faulty Goods Template
How to final demand before claiming for faulty goods not refunded or replaced — what to include, your legal rights, and a free letter generator.
← All Letter Templates · Small Claims Court · Last updated 18 August 2026
This is free rights guidance, not legal advice. For advice specific to your situation, see our About page or contact Citizens Advice.
If you need to final demand before claiming for faulty goods not refunded or replaced, a written letter is the recommended first step — it creates a clear record and shows you're pursuing the matter formally. Below is what a strong letter before action — faulty goods should include, plus a free tool to generate yours.
What this letter needs to cover
- Describe the goods, purchase price and date of purchase
- Set out the specific fault and when it appeared
- Reference the Consumer Rights Act 2015 right to repair, replacement or refund
- State the remedy sought
- Give 14 days to respond
- State intention to issue small claims court proceedings
See our full letter template library for related templates, or use our free checkers for guidance specific to your situation.
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