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Service Complaint Appeal Letter Template
How to appeal a rejected or inadequate Service Complaint outcome — what to include, your legal rights, and a free letter generator.
← All Letter Templates · Armed Forces · Last updated 18 August 2026
This is free rights guidance, not legal advice. For advice specific to your situation, see our About page or contact Citizens Advice.
If you need to appeal a rejected or inadequate Service Complaint outcome, a written letter is the recommended first step — it creates a clear record and shows you're pursuing the matter formally. Below is what a strong service complaint appeal letter should include, plus a free tool to generate yours.
What this letter needs to cover
- Identify the original Service Complaint and its outcome
- Set out the specific grounds for appeal (inadequate investigation
- Wrong findings
- Disproportionate outcome
- Or failure to address the complaint properly)
- Request the matter is reviewed by an Appeal Body
- Note the right to refer the matter to the Service Complaints Ombudsman for the Armed Forces (SCOAF) if dissatisfied with the appeal outcome
See our full letter template library for related templates, or use our free checkers for guidance specific to your situation.
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