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Service Complaint Letter Template
How to raise a formal Service Complaint about discrimination, harassment or bullying — what to include, your legal rights, and a free letter generator.
← All Letter Templates · Armed Forces · Last updated 18 August 2026
This is free rights guidance, not legal advice. For advice specific to your situation, see our About page or contact Citizens Advice.
If you need to raise a formal Service Complaint about discrimination, harassment or bullying, a written letter is the recommended first step — it creates a clear record and shows you're pursuing the matter formally. Below is what a strong service complaint letter should include, plus a free tool to generate yours.
What this letter needs to cover
- State clearly it is a formal Service Complaint
- Describe the treatment or incident being complained about with dates and facts
- Identify the specific wrongdoing (discrimination
- Harassment
- Bullying or improper behaviour)
- State the outcome sought
- Confirm the complainant will not withdraw the complaint
- Request confirmation the complaint has been logged with a Specified Officer
See our full letter template library for related templates, or use our free checkers for guidance specific to your situation.
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